Refund policy
OVERVIEW
All sales are final unless your order arrives damaged or incorrect.
Because our products are handmade in small batches, we are unable to accept general returns or exchanges.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at:
Please include:
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Order number
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Photos of the item and packaging
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Description of the issue
We will review and issue a replacement or refund if approved.
NON-RETURNABLE ITEMS
We do not accept returns on:
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Used candles
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Sale items
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Gift cards
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Custom or personalized items
SHIPPING CLAIMS
We are not responsible for lost or stolen packages marked as delivered by the carrier. Please contact the shipping carrier for delivery issues.
REFUNDS (IF APPROVED)
If approved, refunds will be issued to your original payment method within a few business days.
EXCHANGES
We do not offer exchanges at this time.